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Registered: ‎04-11-2019

Can't sign in to account. Not getting verification code.

I am trying to log in to my account. On each attempt I'm told that I need to have a verification code sent to my phone or email. Neither method ever results in my receiving a code. What is the problem?

Posts: 2,105
Topics: 26
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Registered: ‎10-19-2017

Re: Can't sign in to account. Not getting verification code.

Hello, repriebe,


Welcome to the forum and thank you for reaching out!


I appreciate you taking the time to let us know about your account. I know not being able to access your account can be pretty frustrating, and I’m here to help where I can. 

There are many reasons why you may have trouble receiving a verification code. These range from outdated information, duplicate information in our system, or simply your e-mail account blocking the verification e-mail we're sending.


I have gone down this route before with my personal account. First, we should make sure your information on file is up-to-date. Second, we should make sure your My Best Buy account is not linked to more than one account. Third, you should add to your email contact list.


I am happy to review your account with you to see what may be going on, and get your customer service experience documented for you. Please, send me a private message by clicking the blue button next to my signature, with your full name, phone number, and e-mail address.


I look forward to hearing from you.

Deysha|Social Media Specialist | Best Buy® Corporate
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