04-11-2019 04:15 PM
I am trying to log in to my account. On each attempt I'm told that I need to have a verification code sent to my phone or email. Neither method ever results in my receiving a code. What is the problem?
04-11-2019 04:25 PM
Welcome to the forum and thank you for reaching out!
I appreciate you taking the time to let us know about your account. I know not being able to access your account can be pretty frustrating, and I’m here to help where I can.
There are many reasons why you may have trouble receiving a verification code. These range from outdated information, duplicate information in our system, or simply your e-mail account blocking the verification e-mail we're sending.
I have gone down this route before with my personal account. First, we should make sure your information on file is up-to-date. Second, we should make sure your My Best Buy account is not linked to more than one BestBuy.com account. Third, you should add BestBuyInfo@emailinfo.bestbuy.com to your email contact list.
I am happy to review your account with you to see what may be going on, and get your customer service experience documented for you. Please, send me a private message by clicking the blue button next to my signature, with your full name, phone number, and e-mail address.
I look forward to hearing from you.