BestBuy.com

[Mishya]

Hi,

I can add items to my cart, but I can't open my cart to check out.

I tried to use Firefox (desktop and android) and Chrome browsers, and also logout and login but neither work.

I also cleared cache and cookies but no luck.

I really like to buy some product on sale. Could someone please help?

Thank you very much in advance.

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi Mishya. I appreciate you taking the time to reach out to us regarding your online shopping experience. As someone who does most of my shopping online, I completely understand your frustration and would be more than happy to assist. 

Please try the following troubleshooting steps:

• Log out of your BestBuy.com account on all devices
• Ensure you are using a United States browser
• Disable any VPN you may be using
• Clear your browser's cookies and cache
• Close and re-open your browser
• Try using a new browser or device to log in and place an order if the above steps don't work right away

If you have tried all of these steps and you are still unable to log in and place an order, please feel free to send me a private message, utilizing the link in my signature below. Please include your full name, email, and phone number in this message, and I can take a closer look into this for you.

Best,