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New Member
Posts: 1
Registered: ‎10-30-2020

Can't login to keeps telling me a "problem occured"



I have a problem with my Best Buy account, I can't login I have the message "Sorry something went wrong, please try again". I tried different browser, even with a VPN (I'm in France) but I still have the same problem, it was not a problem before so I don't understand why I can't connect...


Can you contact me as soon as possible to fix the problem ? (i can't buy anything..)


Thank you, Best Regards

Olivier G.


Trusted Contributor
Posts: 2,583
Registered: ‎02-07-2011

Re: Can't login to keeps telling me a "problem occured"

That happens when I'm on free wifi some times. But also happens because bestbuy is intended for u.s. customers only and if it sees your blocking your location or are not in the us you will get errors
Posts: 1,041
Topics: 56
Kudos: 166
Solutions: 63
Registered: ‎11-30-2015

Re: Can't login to keeps telling me a "problem occured"

Hi, OlivierG,

Thanks for joining the Best Buy Forum!

I can understand wanting to be able to place a new order with us, especially if you've ordered with us in the past. Purchases made through our website are sold with the intent to be used in the United States, so I would encourage you to ensure that your VPN is based in the United States and an English browser is being used. Please be aware that Best Buy does not ship to known freight-forwarders or warehouses, but we can ship to service members who are using APO/FPO addresses. If you are looking to make a purchase for a friend or family member that is located in the United States, please check out our International Orders post before placing your first order.

Please don't hesitate to post again if you think of any other questions!


Fey|Social Media Specialist | Best Buy® Corporate
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