06-01-2021 01:54 PM
When I try to log in to bestbuy.com I get an error message saying "Sorry, something went wrong. Please try again." My account was already set up and verifed previously and I could log in with no trouble. I've tried clearing the cache and cookies. I also tried using several different browsers (Chrome, Firefox, Edge) but none worked. The only way I've been able to log in is while in Incognito mode. I don't understand what the issue is.
06-01-2021 02:53 PM
Good afternoon, TreyFrost,
Welcome to our forums! Sounds like you’ve run into a bit of a roadblock whenever trying to log into your BestBuy.com account, and it’s disappointing to hear that’s the case. With that said, you’ve certainly come to the right place for help, and I’ll be happy to assist.
First and foremost, I would recommend logging out of your BestBuy.com account on any devices it may be logged into (laptop, desktop computer, cell phone browser, Best Buy mobile app, etc.), as this could be causing the issue. Additionally, though it sounds like you’ve followed this step, be sure to clear the browser history of any device you’re logged into, before attempting to log in again. I would also recommend attempting to enter your password manually, rather than from a saved file, in case this is the cause of the issue. Finally, if you’re accessing our site using a VPN or any ad-blocker software, you’ll want to disable these, as they are usually the cause of the issue.
If after following these steps you’re still having trouble accessing your account, please don’t hesitate to follow up with me here.
06-01-2021 03:14 PM
Thank you for responding, unfortunately I have already done all of that to no avail. I'm not using a VPN or an ad-blocker either. I pretty sure nothing has changed since last week when I was able to log in just fine.
06-01-2021 03:22 PM
Thank you for following up, TreyFrost,
I’d like to take a closer look into your account and see if there may be any other issues that could be causing this error message you’ve run into as of late. For me to do so, I’ll just need you to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to send me this information in a private message using the blue “Private Message” button in my signature. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
06-03-2021 01:07 AM
Yes, it has been fixed for me. It turns out I had made two accounts linked to the same phone number but different emails. Apparently, the system doesn't like that. SeanM-BBY fixed the problem for me by merging the accounts.