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New Member
Posts: 6
Registered: ‎06-14-2017

Can't log in or change password from mobile.

For some reason my credentials are not working when I try to log in on my phone. It works just fine on my computer. I can't even reset my password because I never receive the email to change the password. I also didn't get an email upon purchasing a GCU membership.
Posts: 3,408
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: Can't log in or change password from mobile.

Hey there Leopoldj-

 

Welcome to our Forums and thank you for taking the time to write to us regarding your account. I apologize for the delay in responding to your message, we are working as fast as we can to respond to all of the messages we have received this holiday season. I am sorry to hear that you haven't been able to sign in to your BestBuy.com account. I can absolutely understand how frustrating it would be to only to be able to use a website on your computer and not your phone. I've actually had that happen to me with some different websites before. I'm happy to help you look in to this to see how I can assist you. 

 

I'll be sending you a private message shortly with some further information regarding this matter. To check your inbox please make sure you are logged in to your Forum account and click the orange envelope in the top right corner. 

 

I look forward to further assisting you with this matter. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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