10-03-2020 11:46 AM
I can log in my account from one computer but not from the other. From what I can see, both computers run Mac OS and use Chrome browser so I don't know what causes the difference. When I try to log in, the website just shows "Sorry, something went wrong. Please try again." Can some one from BestBuy take a look? Thanks.
10-03-2020 12:36 PM
This doesn't sound like a website issue at all, especially since it affects only one computer. Here are the common troubleshooting recommendations for visiting our website:
Any one of these could be the cause of the issues that you are seeing.
10-05-2020 05:33 PM
Good evening, happy_pony,
Welcome to our forums! I’m glad you’re able to log into your BestBuy.com account on one computer, but hopefully we’ll be able to resolve the issue for the second device you’re referring to.
I see jdogg836 has offered some great troubleshooting steps here that should resolve the issue you’ve been having, and I’m hopeful these steps have proven useful to you. Along with these steps they’ve provided, I’d also recommend making sure you’re logged out of your account on the original computer you’re able to log in on, and any other devices you may be using to access your account, before attempting to sign in on the second computer you’re referring to.
Hope this helps,