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New Member
Posts: 2
Registered: ‎10-03-2020

Can't log in my account from some computer

I can log in my account from one computer but not from the other. From what I can see, both computers run Mac OS and use Chrome browser so I don't know what causes the difference. When I try to log in, the website just shows "Sorry, something went wrong. Please try again." Can some one from BestBuy take a look? Thanks.

New Member
Posts: 2
Registered: ‎10-03-2020

Re: Can't log in my account from some computer

BTW, when I try to reset password it also shows the same message. This makes me believe there's definitely some bug in BestBuy website.
Best Buy Employee
Posts: 2,045
Registered: ‎01-09-2015

This doesn't sound like a website issue at all, especiall...

This doesn't sound like a website issue at all, especially since it affects only one computer.  Here are the common troubleshooting recommendations for visiting our website:


  • Clear your browser’s cache and cookies.
  • Attempt to have the verification code sent from another browser or device.
  • Ensure you are on a private, non-VPN network, and that any ad-blockers are turned off.
  • Double check that you are using the English version of whichever browser you are using.


Any one of these could be the cause of the issues that you are seeing.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 4,341
Topics: 43
Kudos: 410
Solutions: 255
Registered: ‎11-29-2016

Re: Can't log in my account from some computer

Good evening, happy_pony,


Welcome to our forums!  I’m glad you’re able to log into your account on one computer, but hopefully we’ll be able to resolve the issue for the second device you’re referring to.


I see jdogg836 has offered some great troubleshooting steps here that should resolve the issue you’ve been having, and I’m hopeful these steps have proven useful to you.  Along with these steps they’ve provided, I’d also recommend making sure you’re logged out of your account on the original computer you’re able to log in on, and any other devices you may be using to access your account, before attempting to sign in on the second computer you’re referring to.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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