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Posts: 1
Registered: ‎08-03-2021

Can't install Digital software.

I made a purchase of Paintshop Pro 2020 Ultimate and It won't download the rigth version. It keeps trying to download 2021. The file won't run and I never received a CD Key for the 2020 software I bought which would be pointless because it keeps making me download the 2021 version. I just want my money back at this point. I went into the store to have it checked out and they couldn't figure out why it won't install either.

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 341
Registered: ‎08-21-2017

Re: Can't install Digital software.

Good afternoon, Selfkill,


Welcome to our community forums and thank you for taking the time to reach out to us here regarding your order. Having switched almost all of my software purchases to digital versions, I can imagine your surprise to see the incorrect version being downloaded. I'd be glad to help you look into this to see how I can best assist. 


I'd like to get started by reviewing your order information and will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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