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New Member
Posts: 2
Registered: ‎09-23-2022

Can’t find online Order that I placed, but I’ve been charged

So this morning I purchased a : Rocketfish™ - Extended Play Battery Pack For Nintendo Switch - Black on the website. I was in a bit of a rush so I’m really not sure what email I used. I’ve also checked all my emails just to see and I don’t have a confirmation email in any of them. Yet, one thing for certain is that the money has already been taken out of my bank account.

About 4 hours after placing the order I went to the store that I thought I set it for and they didn’t find the order. I also talked to a person via the chat support on the website and he gave me a number to call and said they would be able to look it up by my card. I called the number and the person I spoke with said she didn’t see an order. I mentioned looking it up by my card and she said I would have to go back in the store to do that.

I understand this is kind of a weird situation and I should have been paying more attention to what I was doing. However I’m not really in a position to go back to the store as the nearest Best Buy is about an hour away. At this point Im really just trying to cancel the order. Any suggestions would be much appreciated!
Posts: 11,586
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Registered: ‎11-10-2008

Re: Can’t find online Order that I placed, but I’ve been charged

Per the replies here on the forums from the official corporate employees you should be able to have them look up your order with your name and address and phone number. I don't think that the person you spoke with on the phone wanted to take the time to do it to be honest as Best Buy employees are very helpful on these forums getting things resolved. They have the same look up tools that the chat and phone agents have from my understanding. 

 

You will be helped by a corporate employee on these forums but as you posted thiis at night you will have to wait for a reply from them. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 171
Topics: 1
Kudos: 36
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Registered: ‎10-19-2020

Re: Can’t find online Order that I placed, but I’ve been charged

Hi, Lai04,

 

Thank you for joining the Forums and for connecting with us here!

 

I can understand your concern with placing an order and not receiving any type of confirmation email for it. I would be happy to see what I can do to help out here and get that order located! To begin, please send me a private message with your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 171
Topics: 1
Kudos: 36
Solutions: 13
Registered: ‎10-19-2020

Re: Can’t find online Order that I placed, but I’ve been charged

Hey,

 

I hadn't heard back from you yet, and just wanted to let you know I will be out of the office the next couple of days. I will be able to respond to any messages sent first thing Tuesday when I return. Have a great weekend!

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎09-23-2022

Re: Can’t find online Order that I placed, but I’ve been charged

Thanks for the reply. I ended up just reaching out to my bank to reverse the charge.