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Registered: ‎04-15-2020

Can't complete checkout currently (4-15-2020; 12:21pm EDT)

Hi, trying to check out after successfully adding two items to cart. I'm logged in to my account. Every time I go to "checkout" from cart I get this message:

 

Sorry, we're having a system issue, but it should only be temporary.
Please wait a little while before trying again.

 

Please indicate when the checkout feature will be working again; can't connect to a live agent either. Very frustrating considering stores in my area are closed.

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New Member
Posts: 1
Registered: ‎04-15-2020

Can not place order. Getting error message on every device

Getting this error message on cell phone, laptop, and tablet. Tried best buy app and best buy mobile site. 

 

Error message is: "Sorry, we're having a system issue, but it should only be temporary.
Please wait a little while before trying again." I got through to checkout 1 time and then it revrted back to this message. Says this no matter what I try to order.

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Registered: ‎01-13-2015

Re: Can not place order. Getting error message on every device

It could very likely be an issue with tons of people ordering online at the moment, or it could be a more localized issue.  Have either of you tried to visit the site and checkout using a different Wi-Fi network or your cellular data?  Disconnecting from any VPNs can also help resolve random website issues like this, too.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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Registered: ‎11-29-2016

Re: Can't complete checkout currently (4-15-2020; 12:21pm EDT)

Good afternoon, FrankUrsino and Ginchy,

 

Thank you for connecting with us through our Support Forums.  I apologize for the delay in our response, as we’ve become a bit backlogged on our forums over the past few days, and it’s taking us a bit longer to reply to our customers than we’d usually expect.  Hopefully you’ve been able to shop with us again through BestBuy.com, but in case you’re still having these issues, I’ll be happy to offer my assistance.

 

We’ve thrown together an article on our Knowledge Base outlining steps you can take to resolve the issues you’ve described, which you’ll find here.  I see the great Sam15 has provided some excellent troubleshooting steps as well, and I hope you’ve found them useful.  Finally, if you’re still having issues shopping with us, logging out of your BestBuy.com account, clearing your browser history or cache, and logging back into your account, may just do the trick.

 

I hope this helps, but if you still have any issues, please feel free to swing by our Support Forums again.

 

Cheers,

SeanM|Social Media Specialist | Best Buy® Corporate
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