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New Member
Posts: 4
Registered: ‎03-20-2019

Can't checkout

I get to the last checkout page, payment and everything is in place, and when I click the button, the screen automatically scrolls itself to the top and it doesn't advance.  I've already gone through the goofy process in the stickied thread, no dice.  Problem ocured on both my PC and my phone.  I would really like to place this order, please help.

Posts: 94
Topics: 5
Kudos: 12
Solutions: 7
Registered: ‎12-28-2015

Re: Can't checkout

Hello, User881540,

 

Thank you for being part of our forums and community!

 

We want our customers to have an easy experience with placing an order with us. So, I can imagine the experience it has been with not being able to complete your order. We have not received any reports of our site having issues. 

 

When using our desktop site, have you cleared your cache cookies from your browser?

 

Regards,

Ken|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-20-2019

Re: Can't checkout

It's nothing to do with cookies on this device as I had the same issue on multiple different devices.  There are other people who use this account, and I cannot clear cookies on every device that accesses this account because I don't have access or ownership over those devices.

Posts: 6,740
Topics: 125
Kudos: 396
Solutions: 308
Registered: ‎11-30-2015

Re: Can't checkout

Hello, User881540,

 

Thank you for confirming that you’re having these issues on more than one device. We do have a few other troubleshooting options that we may be able to try. However, we’d need to double check that you’re not using a VPN or have an ad blocker in place. These can cause the issues you’ve noted you’re experiencing.

 

Additionally, what items are trying to purchase and what form of payment are using? It's possible that the form of payment may not be eligible for use on the item you're attempting to purchase. I look forward to your reply to see how we can assist you further.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!