BestBuy.com

[Lugang]

I tried to change the shipping address of my recent order, but the button is unavailable. The order status said you are still preparing the item, is there anybody Or anyplace that I can send a new shipping address to?

[adtr09]

Did anyone ever contact u after your post was moved to this forum? I have a similar situation =(

[Lugang]

nobody

[Lugang]

I placed the order last week but I don't know why the shipping address was wrong. Now it has been shipped and on the way to the wrong address. 

I have posted a message here asked for help before it was shipped and now nobody tried to reply me.

So just please help change the address, or intercept the package from usps, or just cancel my order let usps return the package then I can place an another order, or at least contact me. PLEASE SOMEONE HELP ME!

[adtr09]

This person was successful in getting BB to call USPS http://www.forums.bestbuy.com/t5/BestBuy-com/Items-being-shipped-to-the-wrong-address/m-p/1102248 ... so it's possible, but the issue is getting a rep that will call USPS for u is the hard part coz u can't divert the shipment, only BB can.... 

I still haven't picked out a shipment date yet for all of our tvs coz of this mess coz I don't want to end up with a bunch of BB reps who say its not possible to reroute shipments that's out for delivery, when obviously it is possible. Can't cancel it either coz BB reps say we have to reorder at the non-sale price & they refuse to do a price adjustment...

[Kayla-BBY Social Media Specialist]

Hello Lugang,

Thanks for reaching out to us on the Best Buy forum!  Due to the high volume of contacts coming in this holiday season we have not been able to answer questions as quickly as we would like.  I’m sorry for any inconvenience this many have caused.  I would be happy to help shed some light on changing addresses for you. 

Generally speaking, you can change shipping or pickup options like the address on an order for about 30 minutes after you place the order.  Once the order has begun processing, the order goes into a non-modifiable status. Take a look at the link here for more about this and what you can change before the order processes. 

After an order processes, options are a lot more limited. While in order to change a pickup location for an order you would have to be the shipper, the receiver of a product should be able to sign up for UPS My Choice on their website and request to hold the package at a UPS location.  If you’re not able to pick up the package, they would hold it for about 5 days and then return it to the sender, Best Buy, where we should process a refund for the product upon it’s return.  You could then place another order for the product to be shipped to the correct address. 

If you still have questions about your order, so I can look into it in more detail please send me your order number and shipping address for confirmation.  Send that information in a private message by clicking on the blue “private message” button in my signature. 

Thank you,

[Gabeking]

Yes I’ve had the same exact problem. I contacted them immediately after the order was placed. Obviously they told me a customer service agent couldn’t speak with me for 55 minutes, and then was unable to change the address. This is an address that I no longer live at and have had the landlord throw out important mail I have received in the past, so this is completely unacceptable. The customer service agent was a jerk about it and told me nothing could be done. Guess I’m out $300 for my pixel. Wow Best Buy. This couldn’t suck worse.

[adtr09]

Go in store if their system hasn't changed. Back in 2017 when I made my comment above I had to visit BB one day to make a return ... And I asked the rep who was helping my return if I gave her the order number would she be able to change the shipping address for 1 of 3 TVs that were ordered where 2 were going to be fulfilled locally by that store & the 3rd was to be for an address out of state.... She was able to pull up the order and modify it in store for me on the instore system without reringing anything...this was about 1 wk before delivery.