03-25-2020 03:13 PM
I recently had a temporary move and I have a preorder for a videogame shipping to my old address. However, I can't seem to change the shipping address, and I can't cancel and order again because the item is sold out. Is there anyway I can change this information before it ships?
04-07-2020 03:47 PM
Given your temporary move, I can of course understand you wanting to change the ship-to address on this preorder. It is my understanding that this is not something we can do. My suggestion would be to cancel the preorder, and place a new preorder going to the address you need it to be shipped to. Were you able to get this resolved?