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New Member
Posts: 2
Registered: ‎03-25-2020

Can't change preorder shipping address

Hi,

 

I recently had a temporary move and I have a preorder for a videogame shipping to my old address. However, I can't seem to change the shipping address, and I can't cancel and order again because the item is sold out. Is there anyway I can change this information before it ships?

 

Thanks!

New Member
Posts: 2
Registered: ‎03-25-2020

Re: Can't change preorder shipping address

For more information, its a preorder for the Persona 5 Royal Collector's Edition, which comes out the 31st.
Posts: 11,443
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Registered: ‎09-29-2008

Re: Can't change preorder shipping address

Hi jhdragon742,

 

Given your temporary move, I can of course understand you wanting to change the ship-to address on this preorder. It is my understanding that this is not something we can do. My suggestion would be to cancel the preorder, and place a new preorder going to the address you need it to be shipped to. Were you able to get this resolved?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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