I'm trying to buy a new phone here on Best Buy, but when I get to the point where it says to enter password I enter it correctly and it says my account has been locked. When I go onto Verizon my account says nothing about it being locked and everything is normal.
A month ago I got to the final steps through Bestbuy.com to buying a new phone by signing into Verizon and everything worked fine, I just ended up changing my mind about the phone I wanted. Why would today be any different than a month ago?
I need to get a phone before the sale ends because I can't afford one after that point. Purchasing by phone call isn't an option and I do not live close to a Best Buy, so how can I purchase one through Bestbuy.com?