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New Member
Posts: 1
Registered: ‎11-09-2019

Can’t buy anything on bestbuy.com!

Today I've ordered 2 macbook airs online, 30 mins later a person called me and asked me for verification. I couldn't understand what he asked me to verify because he has very strong accent and asked him to repeat several times, eventually gave up and hung up the phone. Then I got SMS saying my order cancelled due verification problem, after that I could never order anything from bestbuy.com

 

Custumer service knows NOTHING

 

They made me do order again and again for hours just to try one successful order and they all failed AUTOMATICALLY 

 

Methods I tried:

Using different card

Checking names etc

Ordering only 1 macbook

Using different payment method

 

Please somebody tell me what should I do?? I don't have car I can't drive to best buy, customer service is not helpful at all

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Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: Can’t buy anything on bestbuy.com!

Hi, dresre,

 

Thanks for taking the time to create a profile and reach out here on the Best Buy Forums. When there is an issue with verification, this is typically due to the information (usually addresses) on the payment method, and the billing section of the order do not match. Please be sure to double check that all information is accurate and up to date.

 

If you are still having issues after doing so, please feel free to send me a private message with your full name, email, phone number, and order number. Please be sure to click on the blue button in my signature to send the message privately if doing so.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
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