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New Member
Posts: 1
Registered: ‎11-09-2019

Can’t buy anything on!

Today I've ordered 2 macbook airs online, 30 mins later a person called me and asked me for verification. I couldn't understand what he asked me to verify because he has very strong accent and asked him to repeat several times, eventually gave up and hung up the phone. Then I got SMS saying my order cancelled due verification problem, after that I could never order anything from


Custumer service knows NOTHING


They made me do order again and again for hours just to try one successful order and they all failed AUTOMATICALLY 


Methods I tried:

Using different card

Checking names etc

Ordering only 1 macbook

Using different payment method


Please somebody tell me what should I do?? I don't have car I can't drive to best buy, customer service is not helpful at all

Posts: 351
Topics: 8
Kudos: 63
Solutions: 18
Registered: ‎11-23-2018

Re: Can’t buy anything on!

Hi, dresre,


Thanks for taking the time to create a profile and reach out here on the Best Buy Forums. When there is an issue with verification, this is typically due to the information (usually addresses) on the payment method, and the billing section of the order do not match. Please be sure to double check that all information is accurate and up to date.


If you are still having issues after doing so, please feel free to send me a private message with your full name, email, phone number, and order number. Please be sure to click on the blue button in my signature to send the message privately if doing so.



Quinton|Social Media Specialist | Best Buy® Corporate
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