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New Member
Posts: 3
Registered: ‎03-21-2019

Can't Find Email Order Confirmation or Receipt

[ Edited ]

Dear BestBuy Customer Support:

 

I purchased a laptop on BestBuy.com on Septemer 13, 2017. I recently broke my laptop screen and in order to make an insurance claim, I need proof of purchase. However, when I searched for the order confirmation or receipt in my email, nothing was showing up. I searched through my mailbox of the whole month of September but I could only find the email alert from my bank about a purchase ($303) that exceeded my transaction limit ($125). On my bank statement I could see the purchase from BestBuy.com listed with a number which I'm assuming is the order number. The line in my bank statement read: "09/15 Bestbuycom {removed per forum guidelines} Bestbuy MN"

 

I would like to ask if there is a way for me to obtain a receipt and who should I contact to resolve this matter.

 

Thank you,

Anh {removed per forum guidelines}

Best Buy Employee
Posts: 1,039
Registered: ‎01-09-2015

Re: Can't Find Email Order Confirmation or Receipt

Did you make an account when purchasing the laptop, if so you should be able to find the transaction there under purchases. Because it was an online purchase, it will not be a full fledged receipt like when purchased in store. It will have the online order number and the product sku/description as well as price paid.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 3,262
Topics: 25
Kudos: 347
Solutions: 198
Registered: ‎11-29-2016

Re: Can't Find Email Order Confirmation or Receipt

Good morning, Anh,

 

Welcome to our forums.  I can only imagine your disappointment after discovering the screen of your laptop was cracked, so I completely understand why you’d want to get this claim filed with your insurance as soon as possible. 

 

As jdogg836 has mentioned, if you made a BestBuy.com account when you placed your order with us, it’s possible you can find your online order invoice in the “Purchases” tab of your BestBuy.com account.  If you’ve been unable to locate your purchase within your BestBuy.com account, or you checked out as a guest, I may be able to locate your invoice with some additional information from you. 

 

For me to search for your laptop purchase, I’ll ask that you send me a private message with the following pieces of information:

 

  • Your first and last name
  • Your phone number
  • Your email address

 

This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature, so we can keep this sensitive information out of the public view of our forums.

 

Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-21-2019

Re: Can't Find Email Order Confirmation or Receipt

Thank you for your respond. I checked out as a guest so I couldn't see it in my order history. I've sent my info to Sean below so hopefully he could help me locate my receipt.
New Member
Posts: 3
Registered: ‎03-21-2019

Re: Can't Find Email Order Confirmation or Receipt

Thank you Sean for your respond. I sent you a private message.
Posts: 3,262
Topics: 25
Kudos: 347
Solutions: 198
Registered: ‎11-29-2016

Re: Can't Find Email Order Confirmation or Receipt

Welcome back, Anh,

 

Thank you for your message!  I’ll be replying in a bit, which you’ll be able to see by clicking on the orange envelope in the upper right-hand corner of your screen. 

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!