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Posts: 1
Registered: ‎10-02-2022

Can't Exchange Item

I received Back to the Future 4K from and the box was a little damaged but the first disc played fine. When I played the second disc it couldn't read halfway through. I tried to return it in store and exchange for a new copy with the receipt but they said that they couldn't since it was already open and they would have to do it online, despite an option to return it to a location was listed.
Posts: 264
Topics: 1
Kudos: 35
Solutions: 17
Registered: ‎11-29-2016

Re: Can't Exchange Item

Hey, JennO,


Welcome to our Community Forums.


Thanks for reaching out. It’s never ideal to receive a damaged item. You have followed the proper steps to exchange it for another one per policy. However, we’re sorry to hear the this was not completed at the store. We’d like to take a closer look so this can be made right with you.


To do so, send a Private Message with your:


*Full name

*Phone number

*Email address

*Order number

*Store location


Be sure to click the blue button next to my signature to send the message.



Andy|Social Media Specialist | Best Buy® Corporate
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