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New Member
Posts: 3
Registered: ‎03-13-2020

Can't Change Shipping Address

Greetings,

 

I recently pre-ordered the collector's edition for Persona 5 Royal that releases March 31st. However, my address has changed and I can't recieve the order at the address that is listed. I would be pretty annoyed if I am unable to change the shipping address and the item simply gets returned since the item is sold out meaning I can not cancel the order and start a new one.

 

If there is anyway to change the shipping address the help would be greatly appreciated.

 

Thank you very much.

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Posts: 913
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Registered: ‎11-30-2015

Re: Can't Change Shipping Address

Hello, Tails_Kitsune,

 

Thanks for posting. A lot of people are looking forward to Persona 5 Royal, and it's understandable that you're hoping to still receive your copy. Since the Phantom Thieves Edition is currently sold out, we would not be able to modify the shipping address of your order as it would most likely cause it to cancel. We recommend contacting the carrier to have your package held at a pickup location or forwarded to a different address once you receive your tracking information.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-13-2020

Re: Can't Change Shipping Address

When should I expect to receive the tracking information?
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Posts: 4,754
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Registered: ‎08-21-2017

Re: Can't Change Shipping Address

[ Edited ]

Good afternoon, Tails_Kitsune,

 

Welcome back to our community forums. I'm sure you're looking forward to receiving this game. I'd be glad to give you some more details. We ship pre-orders as soon as they are available to release. I would expect to see an email that your order has been prepared for shipment in the days leading up to the release for this game which should include the tracking number.

 

Please let us know if we can help with anything else!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-13-2020

Re: Can't Change Shipping Address

I just received the tracking information. However, according to the carrier LSO (Lone Star Overnight), they have a deal with Best Buy that prohibits changes to an address on their end and I must change the address with Best Buy. The package ships tomorrow and since it seems like it's going to be sent straight to an address I won't be at due to COVID-19 (the address I was at is my college dorms which have made us move back to our original homes) what other options do I possibly have?

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Posts: 4,754
Topics: 143
Kudos: 351
Solutions: 219
Registered: ‎08-21-2017

Re: Can't Change Shipping Address

Hello, Tails_Kitsune,

 

Thank you for following up with us. While we are typically unable to modify an order once it has been prepared for shipment I would be glad to take a closer look at this. I will need a bit more information to further assist you. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

Correct shipping address

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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