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Posts: 2
Registered: ‎04-08-2019

Can't Cancel Delayed Order

[ Edited ]



I placed an order on on April 6th, I just received an email that my order is delayed and I don't know when it will be shipped. So I would like to cancel the order. However, when I logged into my account, it told me that I could not many any change.

Please cancel the entire order, the order number is {removed per forum guidelines}.




Posts: 2,152
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Registered: ‎08-08-2017

Re: Can't Cancel Delayed Order

Good morning, hli98,


Welcome to our community.  Depending on the status of an order and how far it has progressed, our options to modify or cancel an order can vary.  Typically, orders can only be modified within 30 minutes of checking out on, but I can understand your desire to seek assistance after noticing the order had been delayed.


I have some good news to share with you, but I’ll need to verify a few pieces of information from you first in accordance with our privacy practices.  Please send me a private message that includes the information below and I will be happy to provide you with a few updates on this order.  A private message can be sent by selecting the blue “Private Message” button in my signature at the bottom of my post.


Full name
Email address

Phone number


How to Cancel Your Order


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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