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Posts: 1
Registered: ‎10-28-2017

Can't Apply Gift Card to Website

Trying to buy something on the Best Buy website and im getting an error message . "Oops, this isn’t a valid gift card number of savings code. Please double-check it and try again." I have called and checked the gift card balance and it says there is $25 dolalrs on it and it had never been used. Is there any way to fix this issue?

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Registered: ‎11-30-2015

Re: Can't Apply Gift Card to Website

[ Edited ]

Hi TheThunderspark,


Welcome to the Best Buy Support Online Forum Community! I appreciate the time you’ve taken to let us know that you’re having some trouble using your gift card on I understand that can be frustrating, and I’d be happy to see how I can assist you further.


What item are you trying to purchase on Due to certain limitations of not all products can purchased with a gift card. Can you please send me a private message with your gift card number? You can send me a private message by choosing the option to do so next to my name at the bottom.



Mariah|Social Media Specialist | Best Buy® Corporate
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