10-28-2017 05:13 PM
Trying to buy something on the Best Buy website and im getting an error message . "Oops, this isn’t a valid gift card number of savings code. Please double-check it and try again." I have called and checked the gift card balance and it says there is $25 dolalrs on it and it had never been used. Is there any way to fix this issue?
10-30-2017 01:04 PM - edited 10-30-2017 01:05 PM
Welcome to the Best Buy Support Online Forum Community! I appreciate the time you’ve taken to let us know that you’re having some trouble using your gift card on BestBuy.com. I understand that can be frustrating, and I’d be happy to see how I can assist you further.
What item are you trying to purchase on BestBuy.com? Due to certain limitations of BestBuy.com not all products can purchased with a gift card. Can you please send me a private message with your gift card number? You can send me a private message by choosing the option to do so next to my name at the bottom.