07-31-2019 01:12 PM
Welcome back to the forums. I'd like to look into this to see if I can help you out.
I'm guessing that you are trying to order a digital code, and the site is requesting that you verify your email address to place the order. Those emails sometimes get stuck in a spam or promotions folder. Please double check there to see if your email got stuck there rather than your inbox, and let me know how that goes.
06-07-2021 05:23 PM
This topic has been moved to its own thread under the board BestBuy.com for further review.