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Posts: 1
Registered: ‎11-21-2021

Can not add to Cart

[ Edited ]

There is a persistent issue with my MyBestBuy account. It seems to me that things that are available at a discount to My BestBuy Rewards members I can not add to my cart. I can only add full priced items to my cart. It seems like it started after I canceled/ended my total tech membership


Best Buy Case #{removed per forum guidelines}


url: "/cart/api/v1/addToCart"


"cartCount": 0,
"errorSummary": {
"message": "Sorry, there was a problem adding the item to your cart. Please try again.",
"element": null,
"metadata": null

{removed per forum guidelines}

Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Can not add to Cart

Welcome, User2143488,


Thank you for taking the time to visit our community forums and writing to us regarding your My Best Buy account. I do most of my shopping online and can imagine how frustrating it would be to encounter this error. I appreciate you reaching out to bring to our attention, I'd be glad to help you look further into this.


We have several troubleshooting steps here and here that can generally resolve most issues when trying to check out or access your My Best Buy account. Have you been able to give these a try? If so, please let me know so I can continue to look into this for you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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