BestBuy.com

[vertpin]

Hi there,

I have a best buy account that contains a warranty, order history, lots of points, etc.

I can login with my username/email and password. However, the 2-factor authentication does not work as it should.

It doesn't give me the option to send a code to my phone number. However, if I reset my password, 2-factor authentication works just fine, and will send a code to my phone number (which works to reset the password).

Unfortunately, I no longer have my backup codes, so I cannot get into my actual account.

It's very interesting though that 2FA will send a code to my phone number and work if I reset my password, however, it cannot send a 2FA code to my phone number when trying to log in.

Can this be fixed in any way? I can verify that the account is mine. This is really troublesome.

[April-BBY Social Media Specialist]

Hello, vertpin.

Welcome to the Community Forums! We are happy to have you join us. As someone who enjoys getting rewards for being a My Best Buy member, I can see how not being able to access your account is a less than ideal situation to have occur. I would be happy to take a look.

To get started, please use the blue button next to my signature to send me a Private Message. Please include your full name, phone number, and email. Thank you!

All the best,

[vertpin]

Sure thing, I will do that just now.

[vertpin]

Just sent the message.