10-09-2022 02:41 PM
I have a best buy account that contains a warranty, order history, lots of points, etc.
I can login with my username/email and password. However, the 2-factor authentication does not work as it should.
It doesn't give me the option to send a code to my phone number. However, if I reset my password, 2-factor authentication works just fine, and will send a code to my phone number (which works to reset the password).
Unfortunately, I no longer have my backup codes, so I cannot get into my actual account.
It's very interesting though that 2FA will send a code to my phone number and work if I reset my password, however, it cannot send a 2FA code to my phone number when trying to log in.
Can this be fixed in any way? I can verify that the account is mine. This is really troublesome.
10-09-2022 04:54 PM
Welcome to the Community Forums! We are happy to have you join us. As someone who enjoys getting rewards for being a My Best Buy member, I can see how not being able to access your account is a less than ideal situation to have occur. I would be happy to take a look.
To get started, please use the blue button next to my signature to send me a Private Message. Please include your full name, phone number, and email. Thank you!
All the best,