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Posts: 1
Registered: ‎11-20-2017

Calling for automotive installation - instead left on hold for over 45 minutes after verbal abuse

I called today to speak to someone about Auto Installation and was greated by Alexus (or Lexus). Alexus acted poorly during the call and after I asked to speak to her supervisor she asked why. When I told her I was not happy with the level of service I received today Alexus told me that was not a sufficient reason and asked how she failed to provide service. I provided 3 different ways that Alexus failed to meet the Bestbuy standard and she again advised that the reasons were not sufficient. I asked her to speak to her supervisor regardless and after a 26 minute conversation she placed me on hold supposedly to contact her supervisor. 

 

Alexus left me on hold for 44 minutes. The entire call length exceeded 1 hour and 10 minutes. During that time, I did find a way to resolve my original issue, however, Alexus's behavior is inexcusable and should be addressed.

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Registered: ‎08-21-2017

Re: Calling for automotive installation - instead left on hold for over 45 minutes after verbal a...

Good afternoon, dwmcclure84,

 

Thank you for taking the time to reach out to us here on our community forums. We strive to provide expert service no matter how you contact us so it's disappointing to hear about this recent phone call. I would be glad to help make sure your feedback to the right place so we can continue to improve the customer service experience in the future.

 

Can you please provide some more details about this happened on this phone call or what standards were not met? Any additional information would be much appreciated. Were you provided a case number during this phone call?

 

I'd also like to document this here at our Corporate Campus and will need some more information in order to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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