06-19-2019 09:52 AM
Just received my order of a Geek Squad refurbished PS4 Pro. The system appears to be in good working condition. My complaint is with the controller. It is filthy. I am not usually easily grossed out but this thing has some sort of substance all over the R and L buttons and in every crevice of the controller. I realize I purchased a used system, but with the Geek Squad refurb tag, I would think it would have at least been cleaned. Any chance of getting a replacement sent out?
06-22-2019 05:55 PM
Hi there, baynu13,
Thanks for connecting with us on our forums! I totally understand how important it is that the item you purchased is in the condition you would expect.
If this was an in-store purchase, I would encourage you to take advantage of our Return & Exchange Promise by stopping by one of our stores. If this was an online order, you should be able to stop by one of our stores if it works well for you, or there may also be options to complete your exchange via mail. If you need assistance with that option, please send us a Private Message here on our forums.