01-21-2022 06:39 PM
Alright, I've been searching the net for some kind of help here outside of the abysmal customer service chat agents Best Buy has. I'd figured I would try here. 2 issues.
1.) I made an order that wasn't the right one last month. I had to speak with 3 agents just to even get a shipping label. Next, said item was confirmed returned by tracking and then confirmed by another agent and then promised a refund in 7-15 days. 15 days pass, another agent tells me there is an issue and I need to wait 48 hours for an email with a confirmation of processed refund. 48 hours later, not one kind of communication occured. I once again contact an agent and am told the same thing again. There's an issue and I need to wait 48 hours. 48 hours once again pass, an agent asks me if I'm sure I used the correct shipping carrier after providing the tracking number. Now, I'm forced to open a dispute.
2.) I purchased a box of cards for my son. Item wasn't sold in stores and can only be done online to pick up in-store. Son opens some packs and notices only 18 packs of the advertised 24 packs per box were present. So, the only conclusion is a manufacturer's defect.I contact agents again and this time, 4 agents are spoken to. 2 of them tell me that it's the store's problem so take the item to the store. The store itself tells me since the item was only available online, then it's something that has to be taken up with online service. Both sides pointing the finger here but none of them giving me the help I desire. 3rd agent. Puts me on multiple holds as if I'm going to get an answer.
Lo and behold. I'm told that there's nothing that can be done. The item is non-refundable. And even worse. The agent wanted me to prove that the items in question does come with 24 packs. I sent him a link to the product page and smack dab in the front of the box, it states the number of contents in bold white letters. Agent claims he cannot see this. I told him click on the picture itself and the picture zooms to see things clearer. He doesn't see anything. Regardless since it's non-refundable I'm out of luck. He suggested I call law enforcement instead and see if they can handle it. I was furious with the response. I then close the chat and requested a chat transcript so I can use it as evidence in the charge dispute. Never received it.
I contact again to another agent to ask why I didn't get a transcript after I requested it. I was told that agents are not authorized to send another agent's transcript even if they did request it. That leads me to believe that agents can control if the customer gets a transcript even if they requested to do so. This upsets me because had I known that, I would've copied and pasted the conversation and sent that to my bank. Regardless, I have 2 issues here, and the utter lack of customer service by these non-knowledgable agents that are supposed to be "experts".
It seems I am being refused a refund, and the fact I was advised to call local law enforcement for police to handle a best buy order is the most unprofessional things I've heard. Let's not forgot the majority of these agents sound like idiots.
Now if I can get some help here, great! If not, I at least want it to be known how terrible Best Buy treats it's customers.
01-22-2022 10:06 AM
Thanks for joining us here on the community forums. Trying to get an answer or solution can be difficult sometimes, I can understand your concern. I would love to help you with both of these issues any way I can. Please private message me with your:
I will take a look and see if I can get your answers and your refund.
|Aaron G|Senior Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
01-22-2022 06:14 PM
PM has been sent.
01-23-2022 05:57 PM