01-12-2022 04:44 PM
I ordered a laptop on 1/8/22 with a scheduled delivery date of 1/11 with a required signature. According to the UPS website, they attempted it on 1/11 and 1/12. However, UPS did not leave a note on my door. I called UPS, I was told because Bestbuy didn't send over the billing information, my apartment number didn't generate on the delivery ticket. I call Bestbuy customer service and request a call back. I don't receive a call back. I contact customer service via support chat and they tell me the UPS website says it will attempt delivery again tomorrow. I let them know what UPS said, support chat tells me to call Bestbuy customer service. I call Bestbuy customer service again, I wait on hold. I speak with someone who tells me "according to the UPS website, they will attempt delivery again tomorrow." I explain what UPS told me AGAIN. I'm placed on a brief hold and I'm told Bestbuy has confirmed by address via the website and it will be delivered tomorrow. When I explain again what UPS told me, I'm told to wait until tomorrow to see IF I receive it. He said IF as in, he didn't really do anything other than check the UPS tracking as I've done. If I do not receive it then call back. I ask to cancel my order and I'm told to wait until tomorrow. I ask to speak to someone else, I'm told to be patient and wait until tomorrow.
I can not express how utterly disappointed I am with Bestbuy. It's obvious their system is broken and their own employees can not help frustrated customers. But they sure are quick to take your money. Now I'm reminded why I don't purchase from them. I WILL NEVER PURCHASE FROM BEST BUY AGAIN.
01-12-2022 05:21 PM
Hello, JulieTX, and welcome to our online community!
Thank you for posting on our forum for support with your recent order. I know how important a laptop purchase is, and I'm sure you were excited to receive this delivery. I hate to hear about the issues you've had getting your unit and the runaround you've received between UPS and Best Buy. This is never what we want for our customers, and I'm happy to do what I can to help now.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,
|Allison|Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or bestbuy.com/support
01-14-2022 09:28 AM
Per Allison instructions, we had to wait for UPS to attempt another delivery yesterday. According to the tracking it says they attempted another delivery yesterday and it was their final delivery. What are the next steps Bestbuy can take to ensure I get the product I purchased?
01-14-2022 01:30 PM