BestBuy.com

[JulieTX]

I ordered a laptop on 1/8/22 with a scheduled delivery date of 1/11 with a required signature.  According to the UPS website, they attempted it on 1/11 and 1/12.  However, UPS did not leave a note on my door.  I called UPS, I was told because Bestbuy didn't send over the billing information, my apartment number didn't generate on the delivery ticket.  I call Bestbuy customer service and request a call back.  I don't receive a call back.  I contact customer service via support chat and they tell me the UPS website says it will attempt delivery again tomorrow.  I let them know what UPS said, support chat tells me to call Bestbuy customer service.  I call Bestbuy customer service again, I wait on hold.  I speak with someone who tells me "according to the UPS website, they will attempt delivery again tomorrow."  I explain what UPS told me AGAIN. I'm placed on a brief hold and I'm told Bestbuy has confirmed by address via the website and it will be delivered tomorrow.  When I explain again what UPS told me, I'm told to wait until tomorrow to see IF I receive it. He said IF as in, he didn't really do anything other than check the UPS tracking as I've done.  If I do not receive it then call back.  I ask to cancel my order and I'm told to wait until tomorrow.  I ask to speak to someone else, I'm told to be patient and wait until tomorrow. 

I can not express how utterly disappointed I am with Bestbuy.  It's obvious their system is broken and their own employees can not help frustrated customers.  But they sure are quick to take your money.  Now I'm reminded why I don't purchase from them. I WILL NEVER PURCHASE FROM BEST BUY AGAIN.

[Allison-BBY Social Media Specialist]

Hello, JulieTX, and welcome to our online community!

Thank you for posting on our forum for support with your recent order. I know how important a laptop purchase is, and I'm sure you were excited to receive this delivery. I hate to hear about the issues you've had getting your unit and the runaround you've received between UPS and Best Buy. This is never what we want for our customers, and I'm happy to do what I can to help now.

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,

[JulieTX]

Per Allison instructions, we had to wait for UPS to attempt another delivery yesterday.  According to the tracking it says they attempted another delivery yesterday and it was their final delivery.  What are the next steps Bestbuy can take to ensure I get the product I purchased?

[JulieTX]

Bestbuy did not offer me a single solution to the problem they caused. All the solutions offered were directing me to call UPS, call my front office, etc. I ended up having to PAY UPS money in order for them to hold my package. I have to drive to another town in order to pick up my package. The whole point of choosing delivery is to have it DELIVERED!

Bestbuy failed to put my apartment number on the delivery ticket. A simple phone call to UPS would have fixed this. I know this because I’ve worked with vendors who’ve used UPS. We would make mistakes with the delivery address. We did not ask the customer to call UPS or whatever. We reached out to UPS to fix our mistake. However, instead Bestbuy chooses to give their customers the run around and waste their time & money. I will never use Bestbuy again. I will tell anyone and everyone I know not to use Bestbuy.