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Posts: 1
Registered: ‎08-16-2019

CC Payment for non collected item

I click and collected my order but havent collected it yet but the payment has been taken from my account. Not and issue but your site says payment wont be taken till the order has been collected. Can you confirm that i wont be double charged for this once i collect the items? 

Posts: 1,041
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Registered: ‎11-30-2015

Re: CC Payment for non collected item

[ Edited ]

Hi, mole83,

Welcome to the Best Buy Forums! Thanks for posting your question.


If your order was paid for using a Credit Card (not through a PayPal account), the order will typically charge around the time it is picked up at the store. Best Buy will send authorizations to the card on file before a charge is collected. Authorizations act as a digital check into the account to ensure payment will be able to be collected once the order has been fulfilled. In some cases, an order may authorize multiple times prior to pickup. You can learn more about this on our website


Please don't hesitate to post again if you think of any other questions!


Fey|Social Media Specialist | Best Buy® Corporate
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