BestBuy.com

[ydocnayr]

I went online to purchase a washer/dryer. I found a washer/dryer that had a bundle deal of $629.99 each. When I put the items in the checkout, the price showed 699.99. I called customer service. After a half hour, they told me there was nothing they could do. They told me to go to the store and they could do a price match. We went to the store and after over a half hour, three employees later, we were told they could not find a way to give us the bundle price. They offered us NOTHING. I would've gone to another store but my husband made the purchases at 699.99 each. I am totally disgusted that we spent way too much time on this and had to go out of our way and still didn't get the bundle price that's offered online. This is NO WAY to conduct business. This has left a very bad impression on me and I'll be sure to share my experience. I have a screen print showing the bundle price. I would like to share this screen print and request a refund for the over charges. I was unable to attach it.

[AndrewB-BBY Social Media Specialist]

Hello, ydocnayr,

Thank you for taking the time to join our community forums. Buying a new washer and dryer is a big deal and I can absolutely understand wanting to make sure you get the best deal possible. We would be happy to help you look at what options we may have available to honor this price. Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. We would be glad to help you husband research this further. He can reach out to us here on our community forums, Facebook or Twitter. He can also give us a call at (888) BEST-BUY or (888) 237-8289. We look forward to hearing from him however he contacts us.

Regards,

[ydocnayr]

That is the same number I called and they told me they could not help me?

[Tasha-BBY Retired: Social Media Specialist]

Hi there, ydocnayr, 

Thank you for following up with us! While I'm sorry you were unsuccessful in reaching out to our phone support for a resolution, as Andrew mentioned, your husband should feel welcome to register with the forum to reach out to us here so that we can further discuss this with him. 

Sincerely,