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Posts: 1
Registered: ‎08-12-2020

Box Empty

I placed an order in Best Buy Store and had the package delivered to my moms house. m upon receiving the package the UPS box was not damaged or tampered with.  When I opened the box one end of the box that hold the apple watch box was torn.  I didn't think anything about it unitl i opened to watch box, and found the only thing in there was one half of the watch band.

Posts: 12,468
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Blog Posts: 21
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Registered: ‎01-03-2013

Re: Box Empty

Hello, AlexiaPa1, 


Welcome, and thank you for reaching out regarding your Apple Watch order! I know I enjoyed my first gen Apple Watch, so I can imagine how excited you were to receive this. With that said, I can imagine you were pretty taken aback to open the box and find only half of the band, and no watch itself. This isn't at all the experience we want for our customers, and I would be delighted to dig further into this with you. Please feel welcome to use the link in my signature below to send a private message including your name, phone number, email address, mailing address, and order number. 


Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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