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Registered: ‎01-10-2020
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Bought open box excellent dell computer monitor online, missing accessories

I bought online and was delivered to my house a dell S2716DGR monitor. The label says open box excellent and no missing accessories.

There is the power and usb cable, but the display port video cable is missing which is most important!

Can I get a replacement cable somehow for free? What are my options?
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Registered: ‎11-29-2016

Re: Bought open box excellent dell computer monitor online, missing accessories

Hey, Starlord,

 

Welcome to our forums!  Our Open-Box items are usually a great way to save money on new tech for your home, so it’s disappointing to hear your recent monitor purchase didn’t arrive as expected.

 

I’d like to look into this matter further and offer any additional assistance I can, however, there are a few pieces of additional information I’ll need from you to do so.  If you could use the blue “Private Message” button in my signature to send me the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

This should be enough information for me to begin my research, and explore what options might be available.  As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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