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Posts: 1
Registered: ‎11-22-2022
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Bought Pixel 7 Pro with Trade In, status stuck at "Received" For weeks

Hello Best Buy support,

In desperate need of help. I bought a Pixel 7 Pro online on Oct 7, 2022, through the pre-order + trade in process.

HYLA was very slow to get me my trade in kit and I've been bounced between the following support e-mails with unhelpful or no replies:
bbyretailsupport@hylamobile.com

onlinetradein@bestbuy.com

I sent my old phone as soon as I got the kit and my records show it was delivered at the Trade In Processing Center on October 21.

It's been more than a month at this point and my trade in status has been stuck at Received. I'm at my wits end and any help is greatly greatly appreciated. My credit card bill is almost due and I really need the credit amount to hit as soon as possible.

Thank you in advance for whatever help you may be able to give.

Posts: 1,048
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Registered: ‎07-23-2018

Re: Bought Pixel 7 Pro with Trade In, status stuck at "Received" For weeks

Hello, allenh, 


Thanks for visiting our online community, and congratulations on the purchase of your new phone! I hope you are enjoying it. With that being said, I understand you have been patiently waiting for your trade in to be processed. This process does take some time, and it sounds like you’ve been working with the correct teams. I’d be happy to discuss this further, as well as offer any support I’m able. 


To proceed, please send me a Private Message. To do so, simply select the darker blue icon, which is located across from my signature. Please include your full name, email address, and telephone number. If you have the tracking number for the trade-in kit, that information would also be helpful. 


Best, 

Sarah|Social Media Specialist | Best Buy® Corporate
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