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Posts: 1
Registered: ‎08-21-2019

Bought Gift Card - Delivery Date not honored

I bought a 270$ Electronic gift card for myself in order to make a large purchase in conjunction with my VISA card. Upon checking out the gift card, I was asked what day I wanted it delivered. I chose the same day. I paid for it and my receipt said that delivery date was August 21st (the same day). I have yet to recieve the gift card and I was told that I will not recieve it until tomorrow. So the issue here is that the website and receipt specify a delivery date of August 21st, yet I am not recieving the card on the promised date. My purchase is time sensitive and I would have not bought the card if I knew it would not be delivered on the promised date. I have asked for my money back but was told it will take 5-7 days to process it back into my account. So im down 270$ and I have no product. This is insulting to a repeat consumer at bestbuy. Im disappointed that your team couldnt fix this when I called. 



Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Bought Gift Card - Delivery Date not honored

Hello there, Yronsparks!


Welcome to our community! There's nothing more disappointing than not receiving an order when expected, especially when it was for something time sensitive like a gift card that you were planning to use on an upcoming purchase. I see that you've also sent us a Private Message (PM) on here, and I will be responding to your shortly to see how we can further assist! 


Please refer to there for additional information! 



Vince|Social Media Specialist | Best Buy® Corporate
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