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Posts: 1
Registered: ‎09-19-2017

Blu-Ray orders did not include the promised digital copies.

I made an order for several Blu-Rays back on the 19th for three Blu-Rays. One, Detective Pikachu (4K) arrived on the 21st and was exactly what I had ordered. The other two, Hotel transylvania & Cloudy with a Chance of Meatballs, arrived yesterday (the 22nd) and neither contained a digital code as was advertised on the store page. I feel like I was ripped off, considering that the Blu-Ray/DVD combo without a digital code for  Cloudy with a Chance of Meatballs is $6.99 as opposed to the $9.99 price I payed for pretty much the same item.

Should I return them (I opened the shrink wrap in vain hope that a digial code would be inside the box)? Could I just get a refund for my $3? Can Best Buy send me the promissed digital codes? Any help would be appreciated!

At the very least, if this is a false listing, please change your site to reflect the actual product consumers will recieve. 

Store page listing URLS for incorrect items:

Posts: 705
Topics: 31
Kudos: 153
Solutions: 49
Registered: ‎02-08-2019

Re: Blu-Ray orders did not include the promised digital copies.

Hey, ZachBrown,


Thanks for reaching out to us about this! I'd love to look into this further and see what we can do. Can you send us a private message with your full name, email, and phone number so that I can look into the purchase more?


You can send us a private message by clicking the blue button in my siganture below. 


Looking forward to hearing from you, 


Meg|Social Media Specialist | Best Buy® Corporate
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