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New Member
Posts: 1
Registered: ‎08-30-2020

Bestbuy official ebay store purchase

Hi there. I recently made a purchase for an external 5TB hard drive on ebay through your official ebay store on August 17th. It was marked as shipped on August 19th, and meant too arrive via Usps delivery by the 28th. It hasn't. In fact, the last update on the tracking data says "Pre-shipment info sent to Usps, Usps awaiting item". That's on the 19th. There's been absolutely no update. Any attempt to reach out on ebay has been met with silence. I've messaged the page three times now. No response. Opened a claim, but now I have to wait till the 4th to be refunded because they're not responding. I understand you have little if anything to do with the ebay page. But do you at least have some proper contact information so I can get a hold of someone?
Posts: 6,667
Topics: 227
Kudos: 558
Solutions: 340
Registered: ‎08-21-2017

Re: Bestbuy official ebay store purchase

Hello, Shaynethomas09,


Welcome to our community forums. As someone who checks tracking history constantly, I know I would want to figure out where this order was if I were in your shoes. I would be glad to give you some information on how to get help moving forward. 


Our team is unable to review or provide updates for orders made with our official eBay account. Since you haven't received this order, I would recommend continuing to proceed with this claim that you created. Our eBay team will be able to best assist you via this channel.


Please let me know if I can assist you with any other matters!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-04-2020

Re: Bestbuy official ebay store purchase

Buying from the eBay store has been honestly a terrible experience. With so much competition online honestly think it's basically a waste of time and money to put up with anything like this.