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Posts: 9
Registered: ‎04-08-2010

Bestbuy lying about delivery

orderred a set of airpods pro for my son last weekend. Bestbuy sat on the order for an entire week. Finally I got notification Yesterday, Friday, morning that it was shipped via USPS. Well thank god. But the issue is that according to USPS the package was NEVER shipped. Yes, bestbuy created the label but they never tendered the package to USPS, 2 days now. What's the excuse???
Posts: 5,569
Topics: 182
Kudos: 504
Solutions: 260
Registered: ‎08-21-2017

Re: Bestbuy lying about delivery

Hello, MartyZ,


Welcome to our community forums. I appreciate you taking the time to write to us and let us know about your order. I know if I were in your shoes I would want to figure out where this order was as quickly as possible. Have you been able to get assistance with this? If not, I'd be glad to take a look.


I'd like to review the tracking history for this order first. Can you please send me a private message with some additional details? I will need to verify your:

Full name
Email address
Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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