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Posts: 1
Registered: ‎08-26-2019

Bestbuy keeps cancelling my order and I am tired of it

Hi yall, 

 

I placed my order 3 times through an old account and this new account. The first 2 times it was cancelled minutes after the order was placed and only best buy knows why. After a straight 1 week of hassle calling both bestbuy and my credit card company that I was able to get my money back. I am so sick of being bounced off to different departments while calling bestbuy btw!!!!

 

I decided to start afresh with a new account using my international card again. I place my third order on the 23rd because bestbuy promised to deliver it the next day. The order went through and only a few hours later where I receive the notification that my order was DELAYED. I kept my calm to only wait for the CANCELLATION the very next day. 

 

I mean seriously? Bestbuy does not want to sell their stuff? I need the item for a month now and I couldn't even go through the order placement. 

 

Nooone from bestbuy can give a single reason why my international credit card kept being rejected even though I already used the international billing address! 

 

I just don't why bestbuy has to make life so difficult!

 

Best

Posts: 3,408
Topics: 61
Kudos: 246
Solutions: 178
Registered: ‎08-21-2017

Re: Bestbuy keeps cancelling my order and I am tired of it

Good afternoon, lelananh,

 

Welcome to our community forum and thank you for reaching out to us about these orders. Having any order cancelled is never a good time, especially if you can't figure out why it keeps happening. I would be happy to look in to this to see if we can get this resolved. I will need a bit more information so I can research your orders. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Cancelled order numbers

 

You can send me a private message by clicking the button at the bottom of my post across from my name. I look forward to hearing back from you!

 

AndrewB|Social Media Specialist | Best Buy® Corporate
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