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New Member
Posts: 2
Registered: ‎11-21-2022
Accepted Solution

Bestbuy e-Giftcard Failed Authorization and then no refund has been issued

Yesterday, I attempted to place a $90.08 order online using a brand new $100 e-giftcard. About 10 minutes later I got a "Failed Authorization" message. I was forced to cancelled my order. Now my giftcard show it has $9.92 remaining left on it even though my order was cancelled and my card was supposed to have been refunded.

 

I tried the CashStar giftcard support and Bestbuy support; both were pointing blame at each other. Would you be able to help? I just want gift card balance back so that I can use it.

Posts: 131
Topics: 1
Kudos: 28
Solutions: 10
Registered: ‎10-19-2020

Re: Bestbuy e-Giftcard Failed Authorization and then no refund has been issued

Hi there, dan-G,

 

Thank you for joining the Forums and for reaching out to us.

 

I hate to hear you are having issues with a gift card balance, and would be happy to take a look to see what I can do to help. To better assist, please send me a private message with that order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.

 

Regards,

Katie R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-21-2022

Re: Bestbuy e-Giftcard Failed Authorization and then no refund has been issued

Thank you Katie for escalating my issue with the support team. My giftcard balance was returned this morning. 

Member
Posts: 11
Registered: ‎11-24-2022

Re: Bestbuy e-Giftcard Failed Authorization and then no refund has been issued

I’ve had the same issue. Can you help me out as well?