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Registered: ‎11-20-2021 sent wrong item that appears to be an old item someone returned

I took this to my local Best Buy to return, but they didn't know how to return it because what was sent to me isn't even for sale on any longer. The shipping label on the box they shipped it in says " Returns". The store employees thought that it was probably an old return that someone made that got shipped to me as a new product. So they said they couldn't help me with returning it in the store, that I needed to contact support. At this point I just want to get a refund on this.


This is the item I ordered:


This is what sent me:


As you can see what I was sent is an old model that isn't even available to purchase. Can someone help me with this? 


Thank you...

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Registered: ‎08-21-2017

Re: sent wrong item that appears to be an old item someone returned

Welcome, UZForce,


Thank you for stopping by our community forums and taking the time to write to us about your order. I do quite a bit of online shopping and can imagine how strange it would be to open this package only to find something unexpected inside. I would be happy to help you look into what options we have to help.


I'd like to begin by reviewing your order and will need a couple more details in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.


AndrewB|Social Media Specialist | Best Buy® Corporate
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