Add Product

Search Results:

New Member
Posts: 3
Registered: ‎10-10-2017 orders keep getting cancelled...

Essentially I'm trying to purchase a few items rather urgently and my orders are almost immediately cancelled. Could someone please assist and help me find out why this is happening and how to remedy ASAP.





New Member
Posts: 3
Registered: ‎10-10-2017

Re: orders keep getting cancelled...

I just tried purchasing again and I only receive a generic email about how you guys are unable to verify my information and then of course my order is cancelled.

Not to be one of those people but I’m an Elite Plus member and for the amount of business you receive from me... phone support was unhelpful as well...

Help would be appreciated... otherwise it makes sense to switch all my purchases to Amazon going forward as they are always happy to take my money.
Posts: 562
Topics: 22
Kudos: 174
Solutions: 37
Registered: ‎11-30-2015

Re: orders keep getting cancelled...

Hello, Justanz!

Thanks for reaching out to us about this.


If you urgently need to place an order, and this could not be completed over the phone through (888) 237-8289, your order may also be able to be placed in person at your local store. Our stores can order most items that are available on our website, even if they are not in stock, and they can also place orders for shipping or store pickup.


It sounds like your orders have been cancelled by our automated systems, and for that I apologize for any inconvenience caused. Typically this type of cancellation occurs when we are unable to verify the billing information provided on the order with the information that is on file with your bank. There are other reasons, such as having the order set to ship to an undeliverable address (freight forwarder, warehouse, hotel, etc.), going over the product quantity limit (placing multiple orders for an item that has a limit on the quantity that is available per customer), or trying to use a gift card to pay for another gift card, which can result in such a cancellation. I would recommend trying to replace the order and ensuring that the information is accurate and the shipping address is to a home, if possible, or visiting your local store to place the order. We do not recommend using a VPN when placing orders through our website.


If you are not located in the United States, but you are going to be visiting the United States, or are looking to place an order for a friend or family member in the United States, please take a moment to review our International Order information. Following this information may help you with successfully creating an order.


If you are looking to place an order for a business, non-profit, government, or educational group, please contact our Best Buy for Business/Best Buy for Education team to place your order.  This team can be reached at (877) 393-1038, or online, here.

If you would like us to have a Forums moderator review your orders, please don't hesitate to send us a Private Message containing your full name, email address, and phone number. You can find a link to send a Private Message in my signature. I would be happy to look things over and see if there is any additional information that we might be able to locate for you.




Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-10-2019

Re: orders keep getting cancelled...

I have the same problem, My whole order was payed using 2 gift cards, Shipping address was to a myus address (forwarder)

I'm living outside of USA, and those giftcards was issued by my bank. How can I use them without a forwarder??!!