04-22-2019 02:12 PM
I ordered an item on Bestbuy.com on Thursday and it was supposed to arrive sometime today. I got an email from Bestbuy saying that the package was deliverd but I went out front and checked, but there was nothing there. I using the tracking number and went on to Fedex just to make sure and it also said that it was deliverd to the front door. I went out front again and checked but once again and checked but nothing was there. I' m lost on what to do as the package is worth quite a bit of money. I would really appreciate it if someone could help.
04-22-2019 03:25 PM
Hi there, fullsend!
Welcome to the Best Buy Support Forums!
Not receiving a package despite the tracking information showing it as delivered can definitely be concerning, and I can understand why you’d want to get this addressed! I would be happy to do what I can to help, but will need to some information first to begin. We have also received your private message, and will be responding to you there soon. Please check there for more information!