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New Member
Posts: 3
Registered: ‎04-23-2019

Bestbuy.com Order status says shipping delayed, no time estimate

I placed an order for an iPad Pro on bestbuy.com on April 21 for next day delivery. As I was waiting on April 22, I did not receive the package. It is now April 23, and I have still not gotten the order, and I have not even been given an estimated time of arrival on the bestbuy.com website, where the only information that appears is shipping delayed. The order is now late, and I would like to know when it will be shipping.

Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Bestbuy.com Order status says shipping delayed, no time estimate

Hello, Shockwave, and welcome to our online community!


Thanks for reaching out to us for support on our forum. I'm sure you're excited to receive your iPad Pro, especially if you selected next-day delivery. I can definitely understand wanting to know what's going on with your order, and I'm sorry you've been in the dark on this shipping delay.

 

I'd be happy to look into your order further and see what might be going on. Please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name, below.

 

Regards,

 

 

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎04-23-2019

Re: Bestbuy.com Order status says shipping delayed, no time estimate

Private message sent.
New Member
Posts: 3
Registered: ‎04-23-2019

Re: Bestbuy.com Order status says shipping delayed, no time estimate

Do you have any more information or a reply to my message?
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Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Bestbuy.com Order status says shipping delayed, no time estimate

Thank you for the private message! It has been received and I've sent a reply. You can check for my message back to you by clicking on the orange envelope in the upper right corner when logged into the forum here.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!