12-17-2020 02:11 PM
Why is this website such unbelievable garbage? I've been trying to pay my BB credit card for almost 2 hours I cannot log into the Citibank site via BestBuy portal or the bestbuy site I do not have a VPN YET GET REQUESTED EVERY SINGLE TIME I USE THIS SITE TO RESET IT'S REALLY MAKING ME MAD.
I know I'm gonna get some stupid response that nothing can be done but I get so blown away by how the hell BestBuy runs its stuff
12-18-2020 04:48 PM
I am also getting the same issue. Everytime I login, I have to reset my password. This is true in the mobile app, Firefox (with all extensions disabled) and Chrome -- on iOS, Windows and macOS, regardless of using VPN, Wi-Fi or LTE.
This is absolutely horrible. When I called about it when it first occurred, the elite program team member just hung up on me when I explained the issue, after getting transferred 4 times.
12-18-2020 04:51 PM
Also note: This has been going on for about 1.5 weeks? This is not an issue that just started today -- previous to 1.5 weeks ago, I never once experienced this issue.
12-18-2020 05:17 PM
I spoke to a gentleman on the Elite side of the house about the login issue, he was able to refresh my account and the issue is now resolved after going through a password reset after said refresh.
I would call and talk to them about this, as he said this happens to accounts and he deals with this procedure at least once per day.
12-19-2020 05:00 PM
Welcome back to the Best Buy Forums! Having easy access to your My Best Buy account is certainly important, and I can understand that these issues have been causing an inconvenience and I'm disheartened to hear about this. If you haven't already, I'd like to invite you to try out the troubleshooting steps outlined here. For clarification, have you had the chance to ensure any ad-blockers you may have are turned off?
If after trying these steps out and you were still having issues accessing your account, please send me a private message that includes your full name, phone number, and email address so I can further assist. You can send a secure message by using the Private Message button below in my signature.