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Posts: 1
Registered: ‎10-21-2020

Bestbuy charged my virtual card but the purchase did not reflect on my account

3 weeks ago I asked for a price match from bestbuy support and they sent me an invoice afterwards. After following the instructions on the invoice, I was able to succesfully finish the purchase (I think I did because it prompted me to close the window) and then I recieved the notification that my virtual AMEX card was deducted the amount I purchased. I checked my account and it says that I dont have any orders made. 


Talked to the customer support again and they confirmed that my account doesnt have any purchase made and suggested that I dispute the purchase with my local bank. After 3 weeks of waiting from a response from my bank, they were able to confirm that the merchant rendered my purchase successful and they suggested that I request a refund from Bestbuy. How can I do this if my account says that I dont have any purchases made? I only have one bestbuy account so its impossible that another account was logged in instead of mine.


Now I'm lost and I dont know what to do next. Bestbuy and my local bank (GCash, I'm from the Philippines) has been passing me around for 3 weeks now. Is there anyone I can talk to here for help with this? Again, Im from overseas so calling their customer hotline is not an option.

Posts: 1,041
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Registered: ‎11-30-2015

Re: Bestbuy charged my virtual card but the purchase did not reflect on my account

Hi, arvingarciaa,

Welcome to our online community. Thanks for posting.

How strange it is that you didn't receive an order or a refund! I'm happy to look into this for you and see if I can help find some answers. I'll need some additional information to get started, though. Please keep an eye out for a Private Message from me. While logged in, you can see your Private Messages by selecting the envelope icon in the upper right-hand corner of the screen. You may need to view the desktop version of the website to see it. You can also connect with me privately by using the button in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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