07-07-2021 09:44 AM
07-07-2021 10:06 AM
07-07-2021 05:28 PM
Hi there, Hemispheres!
Thank you for taking time to bring this to our attention. I'm concerned to hear about what happened with your order delay and the double charge. That's certainly not the experience we aim to give you. I'd be more than happy to take a look into this and see what's going on.
Depending on the purchase and credit card company, sometimes you'll see a charge on your card as it authorizes the purchase. Then, you may see another charge that is the actual payment. Not long after, you should see that initial one drop off. Either way, I'd love to look at your account and get it all figured out.
To get started, please reach out to me through a Private Message and verify your full name, phone number and email address. You can find this button to the right of my name. I look forward to hearing back from you!
07-22-2021 05:08 PM
This topic has been moved to its own thread under the board BestBuy.com for further review.