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Posts: 2
Registered: ‎02-19-2021
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Bestbuy cashed gift card and not credited back

On 2/7/2021, I put down an order and used 4 gift cards.  It took all 4 gift cards and processed the order.  Later I received an email saying the order failed, and showed one of the cards failed authorization.


I called bestbuy on 2/8, agent confirmed gift card was cashed by bestbuy for this order. Since this order could not be processed, agent suggested me to cancel the order which I did.  All other 3 gift cards were refunded correctly on the spot, except for the one with "failed authorization".  I was suggested to wait and call back.


I called back couple days later. This time agent asked where I purchased the gift card. I said its from Amazon and I have all the receipts / confirmations.  I was suggested to contact Amazon, which I did.  Amazon confirmed all activation were successful and since the original bestbuy order did go through, I believe fund was properly activated by amazon.


After that, I contacted Bestbuy multiple times, all took almost an hour.  I tried to explain the situation to multiple agents over and over, and all got various answers. At one time, agent said they would send me a physical gift card as a replacement, but I never received any confirmation.  It's been almost two weeks and getting frustrated.


I see the exact same issue is happening to other people on the forum.  Clearly, this is an glitch when Bestbuy processed the order - order was processed, funds took from the gift card, but order did not go through and gift card was not refunded. Can someone please help me on this issue?  



Posts: 629
Topics: 26
Kudos: 130
Solutions: 29
Registered: ‎02-08-2019

Re: Bestbuy cashed gift card and not credited back

Greetings, i9san,

Thank you for taking the time to join our community, and for taking the time to bring this to our attention. While refunds are usually processed back to the Best Buy gift cards used on your order within 30 minutes, it sounds like that time frame has since passed. I'd be more than happy to review this further, but will need to collect some additional information to do so.

To get started, can you please send me a private message that includes your full name, phone number, email address, and the order number that these gift cards were used on? You can send a secure message by using the Private Message button below in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎02-19-2021

Re: Bestbuy cashed gift card and not credited back

Resolved, thanks bestbuy team! this is way more efficient and painless than the chat/phone calls Smiley Happy
Posts: 4,662
Topics: 50
Kudos: 500
Solutions: 281
Registered: ‎11-29-2016

Re: Bestbuy cashed gift card and not credited back

Good afternoon, i9san


It’s been our pleasure to help, and I think I speak for all my colleagues when I say we appreciate the kind words!  Smiley Very Happy  Hopefully you won’t run into any other issues like this in the future, but if you do, feel free to swing by our Support Forums any time.


Enjoy your weekend!

SeanM|Social Media Specialist | Best Buy® Corporate
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