02-02-2021 01:37 AM
02-03-2021 04:29 PM
Thanks for reaching out to us here on the Best Buy Forums. I am so sorry to hear that your laptop never arrived! I can imagine the disappointment here, and further, your frustration that you are still waiting for a resolution after several months.
This doesn't sound like the service that we strive to provide, and I apologize for any inconvenience here. It's never ideal to be in limbo, and to be waiting for a refund or resolution of any kind. I would like to take a closer look into this and see what I can do to help out.
So that I can get started, please send us a private message with your full name, email, and phone number. Looking forward to hearing from you!